We accept a variety of payment methods including credit/debit cards, bank transfers.

Yes, we offer delivery services across Sri Lanka. Delivery times vary based on your location and the product you have ordered.

To return a product, contact our customer service team with your order number and reason for return. If approved, you can ship the product back to us or, if you are in the Colombo area, bring it to our store. Please ensure the product is properly packed and include a copy of your receipt.

After placing an order, you will receive an email with tracking information. You can use this information to track your order on our website or the courier’s website.

If you need to change or cancel your order, please contact our customer service team as soon as possible. If your order has not yet been processed or shipped, we may be able to accommodate your request.

Refund & Cancellation Policy

We are committed to offering a smooth and transparent shopping experience. In the following situations, we will issue a 100% full refund at no additional cost to the customer:

• The item is out of stock

• The item in stock is found to be damaged

• Delivery cannot be completed to the customer’s location

• Sourcing or supplier issues

Customer-Initiated Cancellations
If a customer chooses to cancel the order without any issue from our side, the following return processing charges may apply, depending on the payment method used:

• Cash on Delivery (COD): No charges – Full refund

• Card Payments (Visa, MasterCard, AMEX): 2.5% deduction from the total value

• KOKO Payments: 3% deduction from the total value

• Payzy Payments: 3% deduction from the total value

Please note: The 2.5% - 3% deduction is a non-refundable fee charged by the respective financial institutions or payment gateways. Unfortunately, we are unable to recover or refund this charge once a transaction is completed.

If you receive a damaged or defective product, please contact our customer service team immediately with your order number and a description of the issue. We will arrange for a replacement or refund as per our return policy.

Yes, we offer installation services for certain home appliances. Please check the product details or contact us for more information.